1. What is this document and why should you read it?
This privacy notice explains how and why Betaview Ltd (trading as quote-mate.com, also referred to as “Betaview”, “we”, “our” and “us”) uses personal data about users of our website http://www.quote-mate.com (the “Website”).
You should read this notice so that you know what we are doing with your personal data.
2. Our data protection responsibilities
“Personal data” is any information that relates to an identifiable natural person. Your name, address and contact details are examples of your personal data, if they identify you.
The term “process” means any activity relating to personal data, including collection, storage, use and transmission.
If you are a user of the Website, Betaview is a “controller” of your personal data. This means that we make decisions about how and why we process your personal data and are responsible for making sure it is used in accordance with data protection laws.
3. What types of personal data do we collect and where do we get it from?
If you are reviewing this then you will fall into at least one of the following categories of individuals about whom we process personal data:
(a) prospective, current or past customers of Betaview who place an enquiry for services (known as an “Enquiry”) (“Customers”);
(b) current or past individuals or businesses that with to list their business as a Provider on quote-mate.com to provide a service to Customers, or businesses who we identify as being of interest to our Customers and who we may then contact with potential business opportunities relating to our Customers (“Providers”); and/or(c) individuals that access our Website (“Website Users”).
Accordingly, we will collect and process different types of personal data about you depending on which of these categories are relevant to you. The different types of personal data that we collect and the sources we collect it from are summarised below.
4. Personal Data Categories
Depending on how you use our Website and services, we will collect different types of personal data about you. For example, this might include things like your name, contact details, details about your business, our correspondence with you, records of your enquiries with us and how you use our Website. We need these details to provide, and improve, our services to you. We have set out more specific details on the categories of personal data we collect and process on Customers, Providers and Website Users below.
We obtain this personal data from a number of different sources. For example, this could be from you, our Website, your business website as well as third party sources such as social media. More details of the sources from which we obtain personal data about Customers, Professionals and Website Users can be found below.
5. How we use personal data and why?
Betaview is both a data controller and data processor, and must have a “lawful basis” for collecting and processing your personal data.
Each point of personal data that is collected by us, is collected for a specific reason which relates to your relationship and engagement with us. The reasons include:
To provide our services to you;
To communicate with you;
To make sure our website and services are functioning properly;
To improve our website in order to provide the best possible services for you;
To keep accurate records; and
For legal reasons.
We rely on a number of different lawful grounds or ‘bases’ in order to process your personal data. These include that we have your consent to the processing, we need to process your personal data to enter into or perform a contract with you, we need to process your personal data to comply with our legal obligations, and/or the processing is necessary for our legitimate interests (or the legitimate interests of a third party).
More details on the purposes for which we process personal data on Customers, Professionals and Website Users, and the lawful bases we rely on, can be found below
We may also convert your personal data into statistical or aggregated form to better protect your privacy, or so that you are not identified or identifiable from it. Anonymised data cannot be linked back to you. We may use it to conduct research and analysis, including to produce statistical research and reports. For example, to help us understand and improve the use of our Website.
6. Who do we share your personal data with and why?
We may use certain trusted third party companies and individuals to help us provide, analyse, and improve our services (including but not limited to data storage, maintenance services, database management, web analytics and improvement of our services). These third parties will process your personal data on our behalf (as our processor). We will disclose your personal data to these parties so that they can perform those necessary functions.
In certain circumstances, where necessary for the purposes set out here, we will also disclose your personal data to:
(a) consultants and professional advisors including legal advisors, auditors and accountants;
(b) business partners and joint ventures;
(c) a prospective seller or buyer of our business and their advisors;
(d) insurers;
(e) courts, court-appointed persons/entities, receivers and liquidators;
(f) third parties where necessary to comply with a legal obligation, to enforce a contract or to protect the rights, property or safety of our employees, customers or others; and
(g) to governmental departments, local government, statutory and regulatory bodies.
7. Direct Marketing
Email, Social Media, SMS: from time to time, Betaview may contact you by email, SMS or on social media sites about services we believe you may be interested in.
We will only send marketing messages to you in accordance with your marketing preferences you set when you create your account or that you tell us afterwards you are happy to receive.
You can unsubscribe from our marketing by following the unsubscribe instructions in email, social media or SMS communications that we send to you. You can also let us know at any time that you do not wish to receive marketing messages by sending an email to us at info@betaviewagency.com
8. Where is your personal data transferred to?
When we share personal data about you, as set out above, this may include a transfer of your personal data to recipients outside Australia. If any disclosures of personal data mean that your personal data will be transferred outside the European Economic Area, we will only make that transfer in accordance with our obligations under applicable data protection laws.
9. How long do we keep your personal data for?
We will only retain your personal data for a limited period of time and for no longer than is necessary for the purposes for which we are processing it for (including as necessary to comply with our legal or regulatory obligations, resolve disputes, and enforce our agreements).
10. What are your rights in relation to your personal data and how can you exercise them?
You may have the following rights in relation to your personal data:
the right to be informed about the personal data we collect, how your personal data is being used, and from whom we collect your personal data when we obtain it from other sources;
the right to opt out of receiving direct marketing messages;
the right to access the personal data we hold about you;
the right to request the correction of inaccurate personal data we hold about you;
the right to request the blocking or deletion of your personal data in some circumstances;
the right to request that we port elements of your data either to you or another service provider;
the right to object to us processing your personal data (where we do so on the basis of legitimate interests, or because we are using automated means to make decisions that significantly affect you); and
the right to withdraw your consent.
You only have the benefits of some of the above rights in limited circumstances, which depend on the legal reason why we collected your personal data. Please note that by uploading your details on the website while making an enquiry you are agreeing to share your personal information with Betaview and Providers and you are agreeing to be contacted by appropriate service providers.
To exercise any of the above rights, or if you have any questions relating to your rights, please contact us by using our Contact Us page’.
11. General
We may update this notice from time to time to reflect changes to the type of personal data that we process and/or the way in which it is processed. We also encourage you to check this notice on a regular basis.
If you want more information about any of the subjects covered in this privacy notice or if you would like to discuss any issues or concerns with us, you can contact us at info@betaviewagency.com.